Billing and refunds

Last updated October 7, 2026

Free trial

Your first 3 days are free. You will not be charged if you cancel before the trial ends. If you do not cancel, the plan price is charged when the trial ends and then every month on the same date. We email a reminder before the trial ends.

Cancelling

Cancel any time from your account page. Your plan stays active until the end of the period you paid for, then stops. You will not be charged again.

Refunds

• Forgot to cancel? If you were charged for a new month and have used fewer than 100 credits since the charge, email us within 7 days and we will refund that charge in full.
• Credit packs can be refunded within 14 days if none of the pack has been used.
• Something went wrong on our side? If an outage or bug wasted your credits, tell us and we will add them back.
• Otherwise payments are not refundable, except where the law in your country gives you a right to a refund.

Email support@studsmith.app from the address on your account, or contact Paddle, our Merchant of Record, from the link in your receipt. Refunds go back to the original payment method and usually arrive within 5 to 10 business days. Where Paddle's Buyer Terms give you a broader refund right, those apply.

Changing plans

Upgrades take effect right away: you pay the difference for the rest of the month and get the extra monthly credits immediately. Downgrades take effect from your next billing date.

Failed payments

If a payment fails, we retry it over the following days and email you. Building is paused until the payment goes through. Your projects are never affected; they are on your computer.